Returns & Refunds policy

You are entitled to Return your order within 14 days.

The deadline for Returning an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of Return, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Customersupport@galwayphoneshop.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days.

• The goods are in the original packaging.

The following goods cannot be returned:

• galwayphoneshop.com will provide a 12 months warranty based on the specification of the product. If a product is found to be faulty or defective within 45 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs. Any time after this we will offer a replacement or Refund. The guarantee will only cover manufacturer faults and does NOT cover the following:

  • Damage caused by liquid

  • Intentional damage

  • Damage caused by dropping the product or intentional mistreatment

  • Damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.

  • Improper use of accessories

  • Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen

  • Battery life – We set our acceptable minimum battery health percentage to be 80% of the original manufacturers capacity.

  IP67 Rated and Water Resistance

  Although the devices are classed as IP67 rated, water damage WILL NOT be covered under our warranty for any device purchased through us. Use in water is up to the user and no liability will be taken for us should any water damage occur during its use in a liquid.

  We recommend you keep your invoice safe. We would ask you to provide this as proof of purchase in the event of a claim. If you need to use this guarantee please contact us in the first instance and we will do what we can to help.

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  PLEASE NOTE THAT THE GUARANTEE IS ONLY EFFECTIVE FROM THE DATE OF INITIAL PURCHASE – IF EXCHANGES ARE ISSUED THE WARRANTY WILL NOT RESTART FROM THE DATE OF RETURN/EXCHANGE, IT IS ONLY VALID FROM THE DATE OF THE INITIAL PURCHASE FOR A MAXIMUM OF 12 MONTHS AND DOES NOT ROLL OVER.

• Any returns that are not faulty or where the buyer changes their mind within 14 days, there will be a deduction of 10% to cover depreciation and restocking fee along with our initial postage costs.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery such as headphones, Airpods etc.

• Any damage not reported within in 24hrs of receiving the goods.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should contact our support team first before initiating the return.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Customersupport@galwayphoneshop.com